More about the troubled customer services areas of the carrier...I would venture to say this is one "big fix"...being they are forecasting a decline with commercial enrollment...BD
Admitting that you have a problem may be the first step toward a solution. But, as UnitedHealth is discovering, it isn’t the last. But may take a while to change customers’ perceptions. Goldman Sachs reported in January that UnitedHealth received “the most negative comments by far” from national employers, who cited problems such as service lapses, lack of responsiveness and turnover among account managers.
Health Blog : UnitedHealth Tries to Dig Out from Customer Service Problems
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