Desk rage spoils workplace for many Americans

Yes, this is here unfortunately. It is not just limited to the workplace, but also how customers, patients, etc are being treated over the phone too! I have heard it and one simple example was when I was returning a phone call from a physician. Try as I did, there was no way I was getting through the person answering the phone, even though the physician said to specifically tell the front desk when I called to get her, didn’t work. Instead I was told that I must have a wrong number and she knew exactly who calls the doctors and that I must have made an error. Tried back a second time, hoping to get someone else, same thing except a more irritated receptionist on the phone.

Recent articles spoke about physicians bullying others, but it’s beyond that. People are tearing up their computers for one thing, as well as striking out at others in extreme cases. 2 or 3 percent are admitting to pushing and shoving others. It comes back around to blame shifting to perhaps release some steam and make it someone else’s fault. In health care, these situations can be deadly if not addressed. Many organizations are creating new positions just to help and listen, in other words someone who will listen and perhaps offer some kind words to defuse and keep a situation from growing worse to help create a better working environment, and the tech side of things is right up there, the first item on the list as as matter of fact in many areas. BD

It's a total disaster," said Anna Maravelas, author of "How to Reduce Workplace Conflict and Stress." "Rudeness, impatience, people being angry -- we used to do that kind of stuff at home but at work, we were professional. Now it's almost becoming trendy to do it at work. "It was something we did behind closed doors," she said. "Now people are losing their sense of embarrassment over it.

People reassure themselves by blaming others and "find comfort in believing their suffering is caused by a callous, incompetent or selfish organization, leader, supplier, union or regulatory body," she said.