The NHS in the UK continues to address the culture shift that is occurring with medical care relative to hospital stays as they continue with the re-structuring of the system...BD
There's been a lot of talk from politicians over the past three weeks about patient-centred care. We've spent a long time listening to patients about the things that matter and the research shows that the talk is sadly more rhetoric than reality. "We've identified a deadlock in the system that's led to a real complacency culture existing in the NHS and a service that doesn't tackle the issues that matter to patients. It's no surprise that problems with food, cleanliness and the organization of care crop up time and time again when the NHS isn't listening or responding to patients' needs. "Nurses, doctors, managers - they all want to hear from their patients. The NHS now needs a complete culture shift so that patients are encouraged and supported to provide feedback throughout their time in hospital and assured that their comments will make a difference. Acting on feedback would be the quickest and easiest route to making the improvements patients want to see."
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