In addition to checking in for appointments, patients will also be able to swipe their cards and make payments. Just recently in the news Kaiser connected with the Microsoft HealthVault for medical records so between checking in with the kiosk, and being able to have medical records soon ported in the HealthVault, all information is becoming readily available for the patient.
It also helps with the collection end of the business as in some areas, kiosks have been set to also ask for payment, this article does not state that yet as one of the features, but it is possible that it may be able to run a check for outstanding balances, since the patient will be able to use the kiosk to make payments. If the pilot program is a success here in southern California, plans are to expand to the rest of the country. After signing in, a printout can be made to direct the patient to an appointment room as well. It appears Kaiser with automation and data consolidation, removed the “clipboard” from the way they practice for good. BD
PASADENA, CA - With its first kiosk deployed Wednesday, Kaiser Permanente kicked off its pilot kiosk project, which will deploy 90 self-service kiosks in 60 medical clinics in Southern California by the end of 2008. The kiosks are a component of Kaiser Permanente's HealthConnect, an electronic health record project that aims at connecting 8.6 million people.
"Individuals will be able to swipe their standard-issue member card in the kiosk to check in for their appointments, thereby avoiding long lines, especially during peak hours of operation," said Benjamin Chu, president of Kaiser Permanente Southern California."This will also allow staff more time to serve patients who have questions or complex service issues. We are creating a front office of the future - today. It is part of our continuing efforts to make our services more convenient and easy for our loyal members."