The one statement here is key, “if necessary, trained how to use them”, the computers, ah first real site of some read education efforts to help 
those in a low income community. If no response, a nurse might call or stop by, and that could be an encouraging factor to stay in touch unless you specifically wan to see the nurse. Most of the patients are on Medicaid in the study.
The patients get the HealthVault for records and the doctors and nurses will use Microsoft's Office SharePoint Server, Microsoft Dynamics CRM and Office Communications Server. This is the first I have seen CRM (customer relations management) introduced, and not too long ago GE had announced working with Microsoft Dynamics and there is a version for healthcare.
GE Healthcare Centricity Software to Integrate Microsoft Dynamics AX 2009 CRM
Microsoft Introduces Major Incentive Offerings: Payment Options and Money Saving Pricing with CRM Dynamics
The whole idea here is to educate and encourage online communication and help figure out what works best for the patient, a bit of healthcare intelligence at work. BD
With implications for national healthcare reform and potentially huge business opportunities, Microsoft is teaming with the University of Miami for a unique pilot study to see if software and primary care can improve the healthcare of 25 diabetics in Overtown.
''It is our hope that this pilot will be able to fundamentally change the way that family practice is implemented,'' said Robert Schwartz, chairman of UM's Department of Family Medicine and Community Health.
The 25 patients, most of them on Medicaid, will be given computers and, if necessary, trained in how to use them. They will then use several Microsoft programs through a Web portal to communicate with an advanced nurse practitioner and doctors about what's happening with their conditions.
UM tests online monitoring, advice for diabetics - Business - MiamiHerald.com
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