End user training – Whose job is it?

Good article about IT training and the employees...goes full circle and discusses every area to including the resistant employee with change...and the fact that it's pretty much a thankless job..BD 

In the grand scheme of things, having end users skillfully use the tools I deploy to do their work better and faster is what makes IT so satisfying. I’m not silly enough to think that every employee is going to do so or is capable of doing so (which is why you employ defensive computing) but my hope is that the vast majority will and maybe one or two might actually thank me for a job well done. The thanks aren’t necessary, but sure are welcome.

» End user training – Whose job is it? | IT Leadership | TechRepublic.com