Good article from Medical Economics with tips on how to handle scheduling patient appointments..BD
Schedulers can make you or break you. When it comes to appointments, don't put all your faith in technique. Your scheduling system is only as good as your scheduler.
"The key to scheduling patients is having an intelligent life form answering the phone, someone who knows better than to book three new patients back to back, or a sore throat for 15 minutes," says FP Fred Porcase in Jacksonville, FL. Adds pediatrician Eric Ruby: "The scheduler can make or break you."
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