Group Health trolling cyberspace to learn what patients think

Something that big corporations do all the time on their own, to find out what's being said about them...they are on this blog all the time reviewing posts, and they should be, as well as any other blogs out there...so now it appears this health group will be doing the same...but they want to go one step further and maybe find you in cyberspace at your favorite haunt and answer you...BD

Whether people are raving or ranting about Group Health in cyberspace, chances are the Seattle health co-op will know about it — and sometimes even respond.
When one member fumed in an online newspaper forum that Group Health wouldn't authorize a colonoscopy, Dr. David Grossman, its director of cancer screening, supplied a phone number to schedule an appointment.
Regence BlueShield of Washington also tracks blogs for company news but has never responded directly, said spokeswoman Lee Therriault.

Local News | Group Health trolling cyberspace to learn what patients think | Seattle Times Newspaper