If you are a government agency using Share Point, CRM, etc. this is definitely worth a look and can save some real time for the design of the interfaces...BD  

REDMOND, Wash. — April 23, 2008 — The Citizen Service Platform (CSP) now is available to customers along with free templates to help customers implement technological solutions to some of the most common issues governments face. The CSP application framework, announced by Microsoft Corp. in January 2008, is designed to help governments of all sizes more responsively deliver services to citizens via the Internet, which facilitates easier interaction with citizens, streamlines processes and, as a result, saves time and taxpayer dollars.

Microsoft Announces Worldwide Availability of E-Government Platform: Citizen Service Platform enables Microsoft and partners to provide governments with tools focused on efficiency and responsiveness.

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