Lab company is getting in to CRM...realizing the value of keeping on top of customer relations...CRM and Business Intelligence at the helm of all reporting services today...BD
Jersey City, N.J.-based NeTLIMS NJ LLC has launched a customer relationship management application designed for reference laboratories.
The vendor's AutoCRM system helps labs track and improve service to their referring organizations. It offers the ability to prioritize and categorize lab test requests and tasks, as well as assign them to employees with a due date. It also features electronic tracking of lab test requests, complaints and progress, as well as the ability to view all requests by referring organization or by lab employee.
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