One more hospital invests in CRM and Business Intelligence software...hard to do all of this manually today as the hospital CIO notes...BD
RIVERSIDE, Calif., March 31, 2008 /PRNewswire via COMTEX/ -- Surado Solutions, the emerging innovator in Customer Relationship Management (CRM: 60.10, +2.23, +3.85%) solutions, today announced that Riverside County Regional Medical Center (RCRMC) went live with Surado CRM Health earlier this month replacing its current Indigent Managed Care System as part of its Comprehensive Case Management system initiative.
Riverside County Regional Medical Center successfully completed an Indigent Services System, named HealthCRM. Using Surado CRM as the foundation for Indigent Services Business needs and working with Surado consultants, hospital staff created business solutions for Eligibility, Claims, and Financials. By leveraging Contact Management and features of Workflow within the Surado Enterprise product, and the use of Microsoft Visual Studio, RCRMC has been able to incorporate business practices into consistent business processes. RCRMC information technology software engineers developed more than 240 custom healthcare screens for various business functions, including indigent Patient Registration, Scheduling, Eligibility Tracking, Claims Adjudication and Processing and Provider Relations. Reporting and Analytics using built-in reporting tools and integration with Business Objects' Crystal Report Writer will provide managers and administrators with operational reporting as well as key performance indicators. Complex business rules and screen designs were accomplished using Surado CRM Custom Application Designer (CAD), which is part of the Core Surado CRM system.
RCRMC's Chief Information Technology Officer, Edward Papp, is considering expanding the use of the CRM solution into other areas of the hospital. "With tightening economic constraints in public health, Surado provided an affordable alternative to outdated and manual processes," said Papp.
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