Undercoding and trying to help the patient save money..BD

After 40 months of working without an income or benefits, my partner came to her senses and called it quits. Who could blame her?

Our policy of trying to save patients money—combined with our patients' reluctance to file claims because of the hassle—had backfired. And so, while we had more than a thousand patients, with many new ones coming in every day, few came for follow-up visits. And with receipts stagnant, the prospect that the business would somehow grow in the future was unlikely. I held on a little longer, but, five years after opening my cash-only practice, I finally sold it—lock, stock, and barrel—to our local hospital system. I'm now an employed physician, seeing many of the same patients I saw as a private practitioner. When I ask, they tell me they preferred the level of care they were getting before.

Why my cash-only practice failed - The author and her partner bet that patients would pay out of pocket for extra service. They were wrong. - Medical Economics

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