This is pretty amazing as not too long ago we all read about the desperate 
conditions at Grady Hospital. Bar code scanners were brought in that ended medication errors and lot of robots with an updated pharmacy warehouse. They had to do it themselves as you can see from the link below, other hospitals were not anxious to help. One hospital did donate money to Grady to help them, and that was Kaiser Permanente in California.
Atlanta Hospitals to Grady Memorial – Can’t Help as we have our own issues
in 2007 the hospital was over 100 million in debt, so this is a pretty major change and things were maybe not kept up and updated with technology for years I could guess. In his speech he elaborates on how the CEO needs to be the leader several times and when you listen further he has some technology background I think as well. Sounds like a job well done. BD
When Michael Young took over as CEO of the 900-bed Grady Hospital in 2008, this safety-net hospital in Atlanta faced a $60 million dollar deficit -- the result of giving out $300 million in free care, with reimbursement of $240 million from federal programs and counties. This severe budget imbalance was compounded by unhappy patients and doctors, inefficient systems and out-of-date technology.
Young needed to figure out a way to make up that $60 million-dollar deficit and improve patient care. His solution was to hire more people and let go of people who were not performing well and to spend time and money updating the medical technology and the administrative processes.
By 2010, patient satisfaction is up and Grady is now bringing in $10 million more than it spends -- a huge improvement for a hospital that nearly closed just a few years prior. And in just two years. So what changed? Young introduced technology and efficient systems for handling the volume of services the hospital provides. He replaced the sagging pharmacy with a warehouse and robots that easily handle the 5000 prescriptions it receives daily –this change paid for itself in eight months. He also installed a new IT network and a new emergency department patient tracking system.
But the technological improvements didn’t stop there. He also improved or added:
- 3,400 desktops
- 850 printers
- 640 mobile units
- 100 laptops
- 800 thin clients servers
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