Modern Healthcare Online
"If you're a CIO, this will be a particularly painful next hour," Garets promised.
On the topic of benchmarking, Garets said CEOs want to compare their organization to its competitors, but Garets suggested that CIOs should not compare their hospital with other healthcare operations—because "what do they know?" Instead, they should compare their organization with companies in other industries known for their effective use of IT—like Fed Ex and Disney.
Glaser mentioned how FedEx customers can track where their package is and now, with the proper IT system, healthcare consumers can track where their laboratory specimen is.
In "the Art of Stalling" segment, Glaser gave tips on how to prevent a CEO's bad idea from becoming reality while making it look you're working on it.