OKLAHOMA CITY -- UnitedHealth can't seem to shake its merger-integration headaches. Take a look at one small client, Sun Community Newspapers. For months after UnitedHealth completed its purchase of health care insurer PacifiCare back in December 2005, Sun Community faced an avalanche of errors on everything from enrollment plans to insurance cards to cancellation notices.
But insurance agent Barry Cohn has his doubts. He has taken to warning his clients about PacifiCare's problems -- and even now forces policy buyers to sign waivers saying they have been warned.
"I still don't see things getting better," says Cohn, president of RGEB Employee Benefits in southern California. "It's pretty much a disaster."
Quam isn't the only key exec leaving UnitedHealth.The company announced the resignations of Quam and Richard Anderson, who led the company's core commercial division, on the same day last month.Anderson, promoted along with Quam back in December, recently returned to the airline industry as the new CEO of Delta .